Refund and cancellation policy

• AI credits and storage credits bought as wallet top-ups are not refundable once added to the wallet, and they cannot be exchanged for cash.
• Credits do not expire while the account is open.
• Exceptions: a payment that failed but was debited, or that was charged twice, is refunded in full.

• You can stop a plan at any time by not paying for the next period. Plans do not renew on their own.
• A plan already paid for runs to the end of its period. We do not refund part of a period, except as below.
• If we end the service, or the service was unusable for a substantial part of a paid period because of our fault, we refund the unused part of that period.
• Failed, duplicate or excess payments are refunded in full.

Write to [Contact email: to be set by the platform admin] with the payment reference within 30 days of the payment. Approved refunds go back to the original payment method within 5 to 7 working days of approval (the bank may take longer). GST is refunded or adjusted by a credit note as the law requires.

When a client pays a firm's invoice through Advocate OS, the payment goes to the firm. Refunds of those payments are a matter between the client and the firm.

Questions or complaints about a payment go to the Grievance Officer.

Name

[Name of the Grievance Officer: to be set by the platform admin]

Designation

Grievance Officer

Email

[Grievance email: to be set by the platform admin]

Phone

[Grievance phone: to be set by the platform admin]

Address

[Registered address: to be set by the platform admin]