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CPA · In force

The Consumer Protection Act, 2019

Consumer complaints.

105 sections · As amended up to 2026-08

Sections

  1. I — PRELIMINARY
  2. 1Short title, extent, commencement and application
  3. 2Section 2
  4. II — CONSUMER PROTECTION COUNCILS
  5. 3Central Consumer Protection Council
  6. 4Procedure for meetings of Central Council
  7. 5Objects of Central Council
  8. 6State Consumer Protection Councils
  9. 7Objects of State Council
  10. 8District Consumer Protection Council
  11. 9Objects of District Council
  12. III — CENRAL CONSUMER PROTECTION AUTHORITY
  13. 11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
  14. 12Vacancy, etc., not to invalidate proceedings of Central Authority
  15. 13Appointment of officers, experts, professionals and other employees of Central Authority
  16. 14Procedure of Central Authority
  17. 15Investigation Wing
  18. 16Power of District Collector
  19. 17Complaints to authorities
  20. 19Power of Central Authority to refer matter for investigation or to other Regulator
  21. 20Power of Central Authority to recall goods, etc
  22. 21Power of Central Authority to issue directions and penalties against false or misleading advertisements
  23. 22Search and seizure
  24. 23Designation of any statutory authority or body to function as Central Authority
  25. 24Appeal
  26. 25Grants by Central Government
  27. 26Accounts and audit
  28. 27Furnishing of annual reports, etc
  29. IV — CONSUMER DISPUTER REDRESSAL COMMISSION
  30. 28Establishment of District Consumer Disputes Redressal Commission
  31. 29Qualifications, etc., of President and members of District Commission
  32. 30Salaries, allowances and other terms and conditions of service of President and members of District Commission
  33. 31Transitional provision
  34. 32Vacancy in office of member of District Commission
  35. 33Officers and other employees of District Commission
  36. 34Jurisdiction of District Commission
  37. 35Manner in which complaint shall be made
  38. 36Proceedings before District Commission
  39. 37Reference to mediation
  40. 38Procedure on admission of complaint
  41. 39Findings of District Commission
  42. 40Review by District Commission in certain cases
  43. 41Appeal against order of District Commission
  44. 42Establishment of State Consumer Disputes Redressal Commission
  45. 43Qualifications, etc., of President and members of State Commission
  46. 44Salaries, allowances and other terms and conditions of service of President and members of State Commission
  47. 45Transitional provision
  48. 46Officers and employees of State Commission
  49. 47Jurisdiction of State Commission
  50. 48Transfer of cases
  51. 49Procedure applicable to State Commission
  52. 50Review by State Commission in certain cases
  53. 51Appeal to National Commission
  54. 52Hearing of appeal
  55. 53Establishment of National Consumer Disputes Redressal Commission
  56. 54Composition of National Commission
  57. 55Qualifications, etc., of President and members of National Commission
  58. 56Transitional provision
  59. 57Other officers and employees of National Commission
  60. 58Jurisdiction of National Commission
  61. 59Procedure applicable to National Commission
  62. 60Review by National Commission in certain cases
  63. 61Power to set aside
  64. 62Transfer of cases
  65. 63Vacancy in office of President of National Commission
  66. 64Vacancies or defects in appointment not to invalidate orders
  67. 65Service of notice, etc
  68. 66Experts to assist National Commission or State Commission
  69. 67Appeal against order of National Commission
  70. 68Finality of orders
  71. 69Limitation period
  72. 70Administrative control
  73. 71Enforcement of orders of District Commission, State Commission and National Commission
  74. 72Penalty for non-compliance of order
  75. 73Appeal against order passed under section 72
  76. V — MEDIATION
  77. 74Establishment of consumer mediation cell
  78. 75Empanelment of mediators
  79. 76Nomination of mediators from panel
  80. 77Duty of mediator to disclose certain facts
  81. 78Replacement of mediator in certain cases
  82. 79Procedure for mediation
  83. 80Settlement through mediation
  84. 81Recording settlement and passing of order
  85. VI — PRODUCT LIABILITY
  86. 82Application of Chapter
  87. 83Product liability action
  88. 84Liability of product manufacturer
  89. 85Liability of product service provider
  90. 86Liability of product sellers
  91. 87Exceptions to product liability action
  92. VII — OFFENCES AND PENALTIES
  93. 88Penalty for non-compliance of direction of Central Authority
  94. 89Punishment for false or misleading advertisement
  95. 90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
  96. 91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
  97. 92Cognizance of offence by court
  98. 93Vexatious search
  99. VIII — MISCELLANEOUS
  100. 94Measures to prevent unfair trade practices in e-commerce, direct selling, etc
  101. 95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
  102. 96Compounding of offences
  103. 97Manner of crediting penalty
  104. 98Protection of action taken in good faith
  105. 99Power to give directions by Central Government
  106. 100Act not in derogation of any other law
  107. 101Power of Central Government to make rules
  108. 102Power of State Government to make rules
  109. 103Power of National Commission to make regulations
  110. 104Power of Central Authority to make regulations
  111. 105Rules and regulations to be laid before each House of Parliament
  112. 106Power to Remove Difficulties
  113. 107Repeal and savings